Continuous Performance Improvement - From Strength to Strength
The Corporate IT Forum,
out of which the CPI service grew, was initiated in 1996 by some of the
largest corporate users of IT creating a confidential, vendor-free
environment in which IT professionals could exchange practical and
strategic intelligence. The clear business benefits of
participating in tif. attracted an increasing number of organisations
and now exceeds 150 large corporate businesses with over €1,000 billion
in revenue, €35 billion annual expenditure on IT products and services
and collectively employ 100,000 people in IT.
Continuous Performance Improvement (CPI Enterprise) benchmarking was
established by a group of organisations within the forum. in
2001. It had become obvious that many members of the forum were
less than satisfied with existing forms of benchmarking. They
requested an alternative benchmarking service that was more cost
effective, less resource dependent and offered more control over the
process.
Continuous Performance Improvement was developed to fully meet those requirements. It provides a real and complementary alternative to traditional benchmarking, and exploits the strengths of The Corporate IT Forum.
The benchmarking process is owned and executed by participants and provides high levels of flexibility at a very reasonable cost. Its strength lies in allowing detailed interrogation of the results, plus a focus on continuous improvement through facilitated discussion with best performing peers.
The most recent development of CPI came as the importance of benchmarking outsourced service contracts was recognised by a group of subscribers to the original CPI Enterprise service. They outlined deliverables for a CPI service for Outsourced IT, and funded a pilot project to apply the proven CPI Enterprise techniques to the outsourced environment.
The pilot proved a resounding success leading to the successful launch of the CPI for Outsourced IT Service (CPI OS) in 2007.
For more information about The Corporate IT Forum follow this link.