CPI for Outsourced IT Services

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"CPI OS allows us to obtain evidence of value for money that you can't get from other sources."

CPI OS Participant
Utilities sector

 

 

 

 

 

CPI OS Results Model

Desktop metrics
Satisfaction

Desktop Outsourced Support Metrics

In the executive summary compare how fast problems are fixed.  Is performance related to the complexity of systems supported?  Then use the Results Model tools to analyse in more depth.

Satisfaction Measures for Outsourced Services

View at a glance whether satisfaction with the outsourced service is typical of the industry.

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