Gain significant benefits from CPI Benchmarking for Outsourced IT Services
Motivation to benchmark with CPI OS for most organisations comes from tangible benefits including:
- Reduced cost
- Comparison between in-house and outsourced services
- Evidence during contract negotiation & service reviews
- Enhanced partnership with supplier
- Measurable improvements in service quality
plus qualitative benefits, such as:
- Comparative customer satisfaction demonstrable to the business
- Monitoring of customer satisfaction allows tuning of performance to meet internal customer needs
No other service can deliver these benefits at such low cost!
Then CPI OS steps beyond conventional benchmarking:
CPI OS allows organisations to get under the skin of the data, to sort and sift on variables, in order to identify why a result is not as expected and to identify remedial actions.
By defining common denominators, CPI OS allows organisations to continuously monitor comparative financial and performance indicators against a common set of metrics that can be communicated to all stakeholders.
By facilitating the sharing of experience with other organisations that have similar
outsourced contracts, CPI OS helps organisations to identify actions
that will lead to performance improvement. CPI OS achieves this
through workshops and brokered discussions that explore real world
experience to develop best practice.
CPI OS can help monitor and compare service delivery against costs on a regular basis. This leads to a transparent relationship with the supplier and helps to build trust and confidence.