CPI Benchmarking for Outsourced Services (CPI OS):
- Designed to answer key questions at an economic cost that makes monitoring and improvement a viable proposition.
- Provides an easy way to measure individual managed or outsourced services in comparison to others.
- Allows organisations to
monitor comparative financial, performance and quality indicators as
part of good contract and service management, in a way that can be
communicated to all stakeholders for each individual service.
- A flexible service that allows all or discrete parts of the IT function to be benchmarked either on a continuous basis or at intervals that match the organisation's requirements
CPI OS also brings benefits for those considering outsourcing, but wanting to assess the marketplace against in-house options before launching a potentially expensive tendering process.
Every outsourcing contract and IT environment is unique, but there are key factors that can be used to provide a common contract "scope" profile to enable valid performance and value comparisons to be made. An example of a scoping factor may be whether assets are owned by the supplier or the organisation. These factors have been selected based on practical experience.
CPI OS helps to ensure an effective relationship between client and supplier, while measuring the quality of service delivery at any time during the entire outsourcing lifecycle.
CPI OS: a different approach to benchmarking outsourced IT
Traditional benchmarking is expensive, resource hungry and inflexible. It focuses on consultant-driven processes rather than cost, performance measurement and comparison. CPI OS avoids these issues.
The emphasis of the CPI OS service is on Continuous Performance Improvement with an easily repeatable process requiring minimum effort. However, it is equally effective as a one-off tool to evaluate value or performance at any negotiation point. This may be before a contract begins, at a recognised break point, or at the end of an existing contract to determine if the supplier has performed well against market trends.