Getting best comparative value from outsourced IT services
As
outsourcing IT services becomes more prevalent, both onshore and
offshore, there is an increasing need to monitor comparative
performance with other similar contracts. The best way to be
confident of receiving service performance and quality at optimum cost
is to benchmark either at key points or throughout the contract.
Benchmarking can achieve big savings for organisations using managed or
outsourced services to deliver IT.
CPI OS covers services delivered in these areas:
- Desktops
- Service and Help Desk
- Data and Voice Networks
- Server Infrastructure
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Internal Customer Views
Key questions organisations must ask about outsourced IT contracts
- How well is the incumbent service supplier delivering - in comparison with other similar contracts?
- Is cost/quality appropriate for services delivered, or distorted by supplier issues?
- Does outsourcing compare favourably against in-house service delivery?
- Are internal contract management costs and time appropriate?
- Are costs in line with, or lower than, the current market?