Cost & Performance Improvement Through IT Benchmarking
Free Seminar: Thursday 1st November 2007 from 14:00 – 17:00 hrs
Royal Institute of British Architects
66 Portland Place
London W1B 1AD (Map)
The following subscribers to Continuous Performance Improvement (CPI) IT Benchmarking Services will demonstrate how they use CPI to improve the performance of their organisation:
| BAA Ltd | Head of IT Services & Support |
| Friends Provident plc | Head of IT Strategies & Planning |
| British Energy | Support Group Head |
| Hampshire County Council | Business Manager |
As financial pressures mount in a fiercely competitive business environment, there is an increased emphasis on ‘proof’ that IT is delivering value and performance to the business. CPI Benchmarking delivers evidence of IT efficiency, howsoever your IT services are delivered, and allows you to identify and improve areas of under-performance.
- How do you ensure that your outsourced services and managed service contracts are performing at or above current market norms?
- How do you demonstrate the effectiveness of your service desk when compared to other organisations?
- How do you show the investment you have made in your network infrastructure has delivered value and has improved customer satisfaction?
In an environment that demands continuous improvement how do you decide where to focus limited resources when seeking to increase efficiency and improve customer satisfaction?
To help address these and other issues, CPI offers three innovative services, CPI for Enterprise IT, CPI for Outsourced IT Services, and CPI Internal Customer Views. The services, developed by subscribers to the Corporate IT Forum, reveal the true performance of your IT department and how it compares with other similar organisations. They provide real world data to support business cases, highlight areas where efficiencies may be gained, improving performance and satisfaction with your IT department.
The seminar will introduce CPI Benchmarking for Outsourced IT Services after a successful trial period with existing CPI Participants. In order to encourage early participation in this new service we will be offering a time-limited special subscription fee.
This is a unique opportunity to talk to users of CPI and learn how benchmarking can bring substantial benefits to your IT department.
As with all our events, numbers are limited so please ensure your place by booking early.