CPI ICV Results Model
|
|
 |
|
User satisfaction with IT Most companies find that Systems Availability at Critical
Times is highly correlated with Overall IT satisfaction. This company
has to investigate elsewhere for its low Satisfaction rating. |
Help Desk Performance against Customer Expectations Under-achievement on Help Desk factors is greatest for the most important factor: Speed of Problem Resolution. |
|
Analysis tables provide detailed benchmark comparisons for each core factor covered in the surveys.
|
|
Support is not meeting the needs of the business. The benchmark suggests others perform closer to their customers expectations. Analysis of results by department would highlight where the problems really lie but Company A shows an improvement over prior survey. |
|
|
All data simulated
|
|
CPI ICV - The Benefits
Align IT with the business and communicate effectively
CPI ICV provides the intelligence that enables closer alignment of IT with the business, and more credible IT communication.
Unique Insights
Meet with other participants to get behind the data. See where results differ from other organisations and discover the reasons behind the differences. This helps to identify the changes required to improve managed IT service delivery.
Economic & Flexible
CPI ICV provides effective, continuous customer satisfaction benchmarking at a fraction of the cost of most other benchmarking services.
The flexibility of the process ensures that you can use existing
survey results or carry out new surveys and still benchmark throughout
the year, and own the process.