What is CPI Benchmarking for Enterprise IT?
CPI Enterprise is an intensely practical, results-oriented and solution-led process. It uses key comparative performance measures and customer satisfaction ratings to identify where costs and service delivery can be improved.
The real value for CPI Enterprise participants is delivered through participation in facilitated workshops and brokered one-to-one discussions. By enabling collaborative interaction with organisations that have implemented best practice in key areas of under-performance, participants can dramatically reduce time to implementation.
By using a common set of metrics, including normalisation metrics, CPI Enterprise ensures that all participants are able to compare costs and performance on a like-for-like basis. CPI Enterprise allows rapid development and implementation of actions that lead to improved performance.
The aim is to learn from other benchmark organisations and to adopt and adapt only elements of their best practice that are relevant to your business, culture and structure.
With CPI Enterprise:
Motivation to benchmark with CPI Enterprise comes from tangible benefits including:
- Identify areas for cost reduction.
- Understand what your KPIs should be.
- Measure and improve IT performance.
- Highlight areas of weakness and learn how to improve them.
- Demonstrate value to senior management.
- Reinforce or inform future strategy.
- Identify opportunities for innovation.
- Benchmark suppliers' performance.
- Substantiate supplier negotiations from real-world data.
CIOs use it as a governance tool.
Managers use it as a communication tool.
No other service can deliver these benefits at such low cost
CPI Enterprise covers services delivered in these areas:
- Server Infrastructure by platform
- Data and Voice Network services including WAN, LAN, RAS, Internet, & Security
- Desktop services
- Help & Service Desks
- Business Application development & support
- Staff by ITIL role
Then use key comparative performance measures and customer satisfaction ratings to identify where costs and service delivery can be improved.